Custom Phone Servers

Our customer is a business and residential internet and phone provider with several existing phone servers and switches. These are all networked through multiple providers for redundancy and least cost routing purposes. We were approached to design and build a … Read More

New supported handsets

The Rosetta Telecom system lets you use any SIP compatible handset but we specifically support a range of phones and you can automatically configure them from our web portal. We’ve always recommended Grandstream phones as they are good quality but … Read More

GDPR and what we’re doing

You really must have heard about GDPR and what effect it is having on businesses. If not, I urge you to do some searching! This post is to tell you what we are doing at Rosetta Telecom. First of all, … Read More

Fraud preventing call maximums added

Beating fraud is an ongoing battle when running a phone service as it seems everyone spends their time trying to hack computers these days! At Rosetta Telecom we use a number of features to try and prevent people making fraudulent … Read More

We’re on Twitter now!

We’re now on Twitter so we can let you know about new features and updates. We’re also rolling out notifications so you’ll be able to get a tweet when you get a missed call, voicemail or a new invoice. Follow … Read More

Welcome to our conference rooms

Our latest feature is the addition of conference rooms to our cloud phone system so you can have on the phone meetings. All you need to do is create a new feature and select “Conference room” as the type. Now … Read More

Music on hold without greensleeves!

Have you ever called a company and been stuck on hold listening to greensleeves for ever? Well we don’t think you should subject your callers to that sort of purgatory so we use some fairly decent, licence free music on … Read More